Comments on: Cebu Pacific Sucks! http://jasonmagbanua.com/blog/2008/02/29/cebu-pacific-sucks/ Fri, 12 Mar 2010 06:34:44 +0000 http://wordpress.org/?v=2.6.2 By: jeanett http://jasonmagbanua.com/blog/2008/02/29/cebu-pacific-sucks/#comment-2305 jeanett Sat, 27 Sep 2008 12:33:27 +0000 http://jasonmagbanua.com/blog/2008/02/29/cebu-pacific-sucks/#comment-2305 whew we had a bad experience with our caticlan ceb davao flights...caticlan sup wont let us check thru our bags coz we have 2 separate tickets daw.. they thought we are 1st time fliers that ganun ang sagot nila...we have to withdraw our luggage in cebu, check in again and pay 200 terminal fee...i have been getting 2 tickets for connecting flights for many many years na and just this sept yan na ang sagot nila na they dont permit check thru na daw.. our 1st flight is 3and half apart from our 2nd flight wala daw sila time mag reload... we are i think 25 connecting from caticlan to davao, yun 23 has only one ticket caticlan ceb dvo paid 8411p round trip.. d yan promo but still they wont permit check thru.. supervisor wont show his face to us... grabe yan cebu pac. my parents flight davao ceb bcd they were not permitted to check thru coz promo daw ticket yan ang sagot.. wow parang bobo tayo na always kami lipad connecting flights.. pull out nila bags sa cebu pagdating check in close na counter for bacolod.. they have to pay hotel stay in cebu plus 1800 ticket to bacolod... ang iba staff sabi nila dapat 2 hours difference flights our caticlan connecting was 3 half hours difference but d pa rin check thru.. walang pakialam mga staff nila... no respect with passengers whew we had a bad experience with our caticlan ceb davao flights…caticlan sup wont let us check thru our bags coz we have 2 separate tickets daw.. they thought we are 1st time fliers that ganun ang sagot nila…we have to withdraw our luggage in cebu, check in again and pay 200 terminal fee…i have been getting 2 tickets for connecting flights for many many years na and just this sept yan na ang sagot nila na they dont permit check thru na daw.. our 1st flight is 3and half apart from our 2nd flight wala daw sila time mag reload… we are i think 25 connecting from caticlan to davao, yun 23 has only one ticket caticlan ceb dvo paid 8411p round trip.. d yan promo but still they wont permit check thru.. supervisor wont show his face to us… grabe yan cebu pac. my parents flight davao ceb bcd they were not permitted to check thru coz promo daw ticket yan ang sagot.. wow parang bobo tayo na always kami lipad connecting flights.. pull out nila bags sa cebu pagdating check in close na counter for bacolod.. they have to pay hotel stay in cebu plus 1800 ticket to bacolod… ang iba staff sabi nila dapat 2 hours difference flights our caticlan connecting was 3 half hours difference but d pa rin check thru.. walang pakialam mga staff nila… no respect with passengers

]]> By: Beth http://jasonmagbanua.com/blog/2008/02/29/cebu-pacific-sucks/#comment-2172 Beth Fri, 22 Aug 2008 03:18:54 +0000 http://jasonmagbanua.com/blog/2008/02/29/cebu-pacific-sucks/#comment-2172 SHaring with you the letter i sent to their incompetent management and some media contacts: Skipping the BS, I would like to go straight to the point: I am seething with indignation about Cebu Pacific's refund procedure. I refunded my ticket with reference code EMXC14 (Manila-Jakarta-Manila) amounting to 8,304.00 back at the start of 2008, and was told that it would be processed in 2-3 months, and that it will automatically be credited back to my credit card. Its AUGUST and after numerous follow-ups, I am fed up with the dodgy answer “it’s being processed”. I have incurred interest way beyond value I was supposed to have “saved” by deciding to fly with Cebu Pacific. The customer service rep (a certain Louvelle) made me wait for more than 30 minutes on the line because my record cannot be located, and being given yet another “its being processed”, she gives me the number of your finance department (8522328, go on try it), which seems to DROP ME AUTOMATICALLY after ringing for some time. And FYI, only within my circle, I know two other people who are growing mold with waiting for their refund, being given the same spiel over and over again whenever inquiries are made, so I’m sure there are thousands nationwide who are as equally frustrated as I am. This is a bad case of resting on their laurels, and the way Cebu Pacific handles their customers have gotten from plain bad to downright crap. I am through with following published procedure that is a pure waste of time which yields absolutely no result other than making my blood pressure shoot up. I am terribly, terribly disappointed about how the management handles and treats inquiries and complaints. I started out as a loyal customer but after so much hassle I have decided never to voluntarily fly with the airline unless it is company mandated. I would much rather swim. I hope this complaint is duly noted and my fare refunded otherwise I swear to God I will make it my life's mission to embark on a PR campaign to bring this to light. BTW, you wanna know what a growing number of customers think about Cebu Pacific? http://www.marketmanila.com/archives/cebu-pacific-youre-so-daing#comment-126844 SHaring with you the letter i sent to their incompetent management and some media contacts:

Skipping the BS, I would like to go straight to the point: I am seething with indignation about Cebu Pacific’s refund procedure. I refunded my ticket with reference code EMXC14 (Manila-Jakarta-Manila) amounting to 8,304.00 back at the start of 2008, and was told that it would be processed in 2-3 months, and that it will automatically be credited back to my credit card. Its AUGUST and after numerous follow-ups, I am fed up with the dodgy answer “it’s being processed”.

I have incurred interest way beyond value I was supposed to have “saved” by deciding to fly with Cebu Pacific. The customer service rep (a certain Louvelle) made me wait for more than 30 minutes on the line because my record cannot be located, and being given yet another “its being processed”, she gives me the number of your finance department (8522328, go on try it), which seems to DROP ME AUTOMATICALLY after ringing for some time. And FYI, only within my circle, I know two other people who are growing mold with waiting for their refund, being given the same spiel over and over again whenever inquiries are made, so I’m sure there are thousands nationwide who are as equally frustrated as I am. This is a bad case of resting on their laurels, and the way Cebu Pacific handles their customers have gotten from plain bad to downright crap. I am through with following published procedure that is a pure waste of time which yields absolutely no result other than making my blood pressure shoot up.

I am terribly, terribly disappointed about how the management handles and treats inquiries and complaints. I started out as a loyal customer but after so much hassle I have decided never to voluntarily fly with the airline unless it is company mandated. I would much rather swim. I hope this complaint is duly noted and my fare refunded otherwise I swear to God I will make it my life’s mission to embark on a PR campaign to bring this to light.

BTW, you wanna know what a growing number of customers think about Cebu Pacific? http://www.marketmanila.com/archives/cebu-pacific-youre-so-daing#comment-126844

]]> By: jacky http://jasonmagbanua.com/blog/2008/02/29/cebu-pacific-sucks/#comment-2095 jacky Sun, 10 Aug 2008 18:36:15 +0000 http://jasonmagbanua.com/blog/2008/02/29/cebu-pacific-sucks/#comment-2095 That's life.. sometimes u have to be part of a bad service or worst experience. Reality check:Sometimes tayo naman ang nakakapagcause ng problem sa ibang tao.. Acceptance is the key. We all have nightmares.. shitty moments and damn memories.. MALAS LANG AT KABILANG TAYO SA MGA NAKADANAS ng ganitong nakakabwisit na sitwasyon.. SO MOVE ON! Godbless u! That’s life.. sometimes u have to be part of a bad service or worst experience. Reality check:Sometimes tayo naman ang nakakapagcause ng problem sa ibang tao.. Acceptance is the key. We all have nightmares.. shitty moments and damn memories.. MALAS LANG AT KABILANG TAYO SA MGA NAKADANAS ng ganitong nakakabwisit na sitwasyon.. SO MOVE ON! Godbless u!

]]> By: oliboy http://jasonmagbanua.com/blog/2008/02/29/cebu-pacific-sucks/#comment-2083 oliboy Tue, 05 Aug 2008 08:03:47 +0000 http://jasonmagbanua.com/blog/2008/02/29/cebu-pacific-sucks/#comment-2083 http://oliboycastro.blogspot.com/2008/08/my-cebu-pacific-story.html http://oliboycastro.blogspot.com/2008/08/my-cebu-pacific-story.html

]]> By: hans http://jasonmagbanua.com/blog/2008/02/29/cebu-pacific-sucks/#comment-2015 hans Wed, 16 Jul 2008 01:17:51 +0000 http://jasonmagbanua.com/blog/2008/02/29/cebu-pacific-sucks/#comment-2015 hi, i bought a ticket in june. my creditcardcompany paid them immediately. but cebupacific still said, the CC is delined, which is 100% not true. so i wrote them (with copy of my creditcardcompany statement) around 6 mails. but so far, they did not answer. i tried to call them, no chance to get through. i tried mails direct via their website, but no answer also. so, my flight is confirmed, but - according to CebuPacific - its declined. i guess, when i want to fly, they just dont let me fly. 1 month no answer. its not right what they do regards, hans@japan.com hi,
i bought a ticket in june. my creditcardcompany paid them immediately. but cebupacific still said, the CC is delined, which is 100% not true. so i wrote them (with copy of my creditcardcompany statement) around 6 mails. but so far, they did not answer. i tried to call them, no chance to get through. i tried mails direct via their website, but no answer also.
so, my flight is confirmed, but - according to CebuPacific - its declined. i guess, when i want to fly, they just dont let me fly.
1 month no answer. its not right what they do
regards,
hans@japan.com

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